JESSICA D. CROZIER
RESUME
WORK EXPERIENCE
TOUCHNET | Lenexa, Kan.
Digital Content Manager, June 2021 - Present
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Managing producer of company podcast: book guests, prep topics, develop promotional content.
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Create and manage calendar, and write content for blogs, case studies, website copy, webinars, events and more
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Manage marketing program for more than 250 integrated partners
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Manage Apple Wallet marketing program for client launches
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Develop email nurture campaigns for new prospects
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Created and implemented team governance for project management software (Wrike)
ESSENSE OF AUSTRALIA | Lenexa, Kan.
Content Marketing Manager, March 2020 - June 2021
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Directed team of 8 cross-functional content specialists that manage social media accounts for 10 brands with more than 800K combined followers.
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Maintained productivity and moral during pandemic while team works remotely.
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Managed creative development including photography, videography and graphic design.
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Supervised influencer marketing program with more than 80 influencers annually
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Developed content marketing strategies for bi-annual collection launches.
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Supported more than 1,000 independent retailers with marketing assets.
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Collaborated cross-departmentally to create integrated campaigns.
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Responsible for research and recommendations on emerging media formats.
INQUEST MARKETING | Kansas City, Mo.
Director of Content Media, October 2015 - February 2020
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Directed team of five specializing in social media, public relations, content marketing and search engine marketing.
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Led client discovery workshops to develop strategic recommendations.
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Responsible for team training, professional development and researching of new media opportunities and formats to present to internal teams.
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Wrote new business proposals and develops strategies for new clients.
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Held team members accountable for quality work - on time and on budget.
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Directed production of comprehensive campaign media reports.
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Established SOPs as team grows to efficiently produce work.
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Grew team from one (me) to managing five team members in 3 years.
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Served as spokesperson for Price Chopper grocery stores for community relations and cooking segments on Kansas City morning shows.
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Continued performing public relations responsibilities for select clients.
Public Relations Specialist, November 2013 - October 2015
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Managed media relations for Price Chopper, Mosaic Life Care, and Frontier Justice for local Kansas City news media and national media.
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Maintained relationship with Harvesters on behalf of Price Chopper.
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Wrote long-form content for clients such as feature stories and company news.
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Wrote news releases and pitch stories on behalf of clients to news media.
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Monitored and reported on media coverage for clients.
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Served as managing editor for InQuest's blog.
Assistant Media Planner/Buyer, December 2012 - May 2015
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Primary client served was Starlight Theatre in Kansas City.
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Planned media buys for all Broadway Series shows for 3 seasons.
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Developed and managed relationships with media sales representatives.
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Planned, negotiated and purchased traditional and digital media.
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Managed broadcast promotional schedules to increase awareness of shows.
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Reconciled invoices with detailed media orders.
SMITH & LOVELESS | Lenexa, Kan.
Marketing Intern, August-November 2012
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Planned social media content for upcoming trade shows.
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Wrote and distributed news releases for industry publications.
OGDEN PUBLICATIONS | Topeka, Kan.
Public Relations Intern, Summer 2012
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Assisted with projects relating to Mother Earth News Fair including prepping guest for interviews, content for events and media relations.
LIED CENTER OF KANSAS | Lawrence, Kan.
Student Marketing Assistant, May 2011 - August 2012
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Served as president for Lied Center Student Organization.
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Planned bonus events with season line up to grow student engagement.
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Assisted with content development for new season line up.
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Wrote news releases used for local media relations.
LYRIC OPERA OF KANSAS CITY | Kansas City, Mo.
Marketing Intern, Summer 2011
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Managed restaurant partnerships for next season, doubled participation.
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Implemented media clip tracking system.
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Wrote news releases and monthly newsletters.
505 Bar | Pittsburg, Kan.
General Manager, February 2005 - July 2010
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Oversaw daily operations and 25 employees
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Headed staffing, training and scheduling
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Managed marketing and social media
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Booked entertainment and planned events
EDUCATION
University of Kansas, William Allen White School of Journalism
Bachelor of Science in Journalism - Strategy Communications, December 2012
VOLUNTEER/OTHER EXPERIENCE
Centurions Leadership Program
Greater Kansas City Chamber of Commerce
Spring Class of 2021
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Volunteered more than 100 hours in 2 years
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Planned and executed a 2-day virtual leadership retreat for 80 people
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Planned and executed a 3-day benchmarking trip to Pittsburgh, PA for 60 people
Starlight Theatre
Starry Night at Starlight
All Star Fundraiser 2021
After Hours at the Towers - Committee
Marketing Chair 2016, 2018, 2019
Event Chair 2017
GKC - Public Relations Society of America
Board of Directors
Membership Chair 2013-2015
Professional Development Chair 2016
Operations Chair 2017
Cellist
Southeast Kansas Symphony, 2003-2010
Pittsburg State University Chamber Orchestra, 2003-2006
SOFTWARE PROFICIENCIES
Office Tools
Microsoft Word, Excel, PPT
Google Drive Apps
Gmail, Outlook
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Design
Photoshop
InDesign
Premier (Video)
Canva
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Social Media
TikTok
Snapchat
YouTube
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Social Media Mgmt
Hootsuite
Later
Sendible
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Website CMS
Wordpress
Wix
Composite
Sitecore
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Media Monitoring
Cision
IQ Media
Meltwater
BurrellesLuce
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Project Mgmt
Wrike
Workamajig
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Reporting/Analytics
Google Analytics
Google Tag Manager
Social Analytics
NinjaCat
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CAREER/SOFT SKILLS
Copywriting
Content Marketing
Brand Strategy
Strategic Planning
Public Relations
Public Speaking
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Communication
Leadership
Organization
Project Mgmt
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GET IN TOUCH
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